UK S H I P P I N G
Items ordered and paid for will be shipped within 5 business days, unless otherwise noted in description of product. We primarily ship through Royal Mail. After leaving our facility, Royal Mail typically delivers in 1-2 business days. You will receive an email notification from us that contains tracking information (if selected) once your order has been shipped.
I N T E R N A T I O N A L S H I P P I N G
If Customs charges apply please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is out of our control.
O R D E R I S S U E S
If you have any problems with your order (not received, not what you were expecting, etc. ) Please contact us so that we can make it right. We truly want to satisfy our customers and will always try our hardest to resolve any situations that occur.
Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
Damages: If you receive a damaged item, contact us immediately at email@example.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
R E F U N D S + E X C H A N G E S
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at firstname.lastname@example.org at anytime if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. However in rare cases, we may accommodate refunds if product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us within 30 days of purchase. There must be 50% or more of the product left in the bottle/jar in order to qualify.
If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.
Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products but the shipping cost will not be refunded.
Wild Seed Botanicals is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Wild Seed Botanicals.
P A Y M E N T
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal as means of payment.