Shipping policy

Last updated: 6 October 2026

Thank you for shopping with Wild Seed Botanicals. Here is everything you need to know about how and when your order will reach you.

Handmade with care: processing time

Every item we send out is handcrafted, from creating and bottling to labelling and packing. Handmade products take a little longer to prepare than mass-produced items, and many are made to order so they reach you at their freshest.

Please allow 1–5 working days for your order to be dispatched after it is placed. If you need an item by a particular date, please email us at info@wildseedbotanicals.com before ordering and we will always do our best to help.

UK delivery

We mainly ship UK orders with Royal Mail. Once your order has been dispatched, please allow a further 1–3 working days for delivery. If you choose a tracked service, we will email you your tracking details when your order ships.

International delivery

We ship to many countries worldwide. The options available to you, and their prices, are shown at checkout.

• Standard Untracked Shipping (up to 4 weeks after dispatch): no tracking number is provided with this option, so once your order has been dispatched we are unable to give updates on its whereabouts.
• Standard Tracked Shipping (up to 4 weeks after dispatch): a tracking number will be emailed to you. For further updates on your parcel, please contact the courier directly using your tracking number.
• DHL Express Shipping (3–5 working days after dispatch): a fully tracked, flat-rate express service with text and email updates if selected.

Standard international orders often arrive within around 2 weeks, but please allow up to 4 weeks. Customs authorities may hold and release parcels at their discretion, and the time this takes is outside our control.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes or handling fees charged by the destination country. These charges are the responsibility of the buyer and are not included in our prices or shipping fees. We are unable to pay charges to have parcels released from customs.

Please check your address

Please make sure your delivery address, including postcode and any flat or house number, is complete and correct before placing your order. If you spot a mistake, email us as soon as possible and we will try to update it before dispatch. We cannot be responsible for orders delayed or lost because of an incorrect or incomplete address provided at checkout. If a parcel is returned to us as undeliverable or unclaimed, we can arrange redelivery, but the cost of re-sending will need to be covered by the buyer.

Lost, delayed or damaged parcels

• Not arrived? If your order has not arrived within the timescales above, please email us with your order number (for tracked orders, please check the tracking first). We will look into it with the carrier and, where a parcel is confirmed lost, we will send a replacement or give you a refund.
• Arrived damaged or leaking? Please email us within 30 days of delivery with your order number and photos of the item and packaging, and we will put it right with a replacement or refund. Please see our Refund policy for full details.

Questions

If you have any questions about your delivery, please contact us at info@wildseedbotanicals.com. We are always happy to help.