Refund policy
Last updated: 6 October 2026
We want you to love every Wild Seed Botanicals product. If something isn't right, please email us at info@wildseedbotanicals.com and we will do our very best to help. This policy does not affect your statutory rights.
1. Changing your mind: your 14-day cancellation right
If you are a consumer in the UK, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days of the day you receive your goods.
- To cancel, email us at info@wildseedbotanicals.com with your name, order number and the items you wish to cancel, within the 14-day period.
- You must then return the items to us within 14 days of telling us you wish to cancel.
- Items must be unopened, unused and with their seals intact, in their original condition and packaging.
- For change-of-mind returns, you pay the cost of returning the items. We recommend a tracked service, as we cannot be responsible for returns lost in transit.
- We will refund the price of the items and the standard delivery charge you originally paid (if you chose a more expensive delivery option, such as express, we will only refund the cost of our standard delivery option).
2. Opened skincare and hygiene items
Our products are toiletries applied directly to the skin. For health and hygiene reasons, the right to cancel does not apply to sealed goods that have been unsealed or opened after delivery, and we are unable to accept returns of these items unless they are faulty. This does not affect your rights if an item is damaged, faulty or not as described (see below).
3. Damaged, faulty or incorrect items
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If your item arrives damaged, leaking, faulty, or you have been sent the wrong item:
- Please email us within 30 days of delivery with your order number, a short description of the problem and photos of the item and packaging.
- We will offer a replacement or a full refund, including any postage costs. If we need the item back, we will cover the return postage.
Please remember that our products are handmade from natural ingredients, so slight variations in colour, scent and texture from batch to batch are normal and are not a fault.
4. If you have a reaction to a product
We use natural ingredients, and everyone's skin is different. We always recommend a patch test before first use (see our Terms of Service for guidance). If you experience any irritation or reaction, please stop using the product straight away and seek medical advice if needed.
Then please email us with your order number and details of what happened. Even though the product has been opened, we will always look after you: as a gesture of goodwill we will offer a refund, exchange or store credit for the affected item.
5. How to return an item
- Email us first at info@wildseedbotanicals.com with your order number and reason for return. Please do not send items back without contacting us, as we will need to confirm the return details with you.
- We will reply with return instructions and our returns address.
- Pack the items securely and keep your proof of postage.
6. When you will receive your refund
We will process your refund within 14 days of receiving the returned items (or, if earlier, of you providing proof that you have sent them back). Where no return is needed, such as for a damaged item we have asked you to keep, we will refund within 14 days of agreeing the refund with you. Refunds are made to your original payment method. Depending on your bank or card provider, it may take a few extra days to appear in your account.
If returned items show signs of use or handling beyond what is needed to inspect them, we may reduce your refund to reflect this, as permitted by law.
7. International orders
Customs duties and import taxes paid to your country's authorities are not refundable by us. If an international parcel is returned to us because it was unclaimed, we can arrange redelivery at the buyer's cost.
8. Gift cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
Contact us
Questions about a return or refund? Email us at info@wildseedbotanicals.com. Our business address is shown on our Contact page.